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Service + Support
- When is the ET Group Help Desk available?
- How to determine the severity level of a service ticket
- How do I submit changes to our MACD?
- Where are the ET Group offices located?
- How do I add others from my company to important ET Group product updates?
- What type of access does a technician need to my site?
- What do ET Group support programs not cover?
- How do I escalate my ET Group ticket?
- What process does the ET Group Help Desk follow when I submit a ticket?
- How do I submit tickets to ET Group?