Need help with the priority level of your ticket? This quick table outlines how ET Group prioritizes multiple tickets.
Priority | Name | Description |
1 | Critical | Multiple systems are impacted. Team members from various locations are affected. |
2 | Major |
Single site outage. Multiple team members are affected. There is a significant impact on operations and the room solution is fully unavailable. |
3 | Medium | The service is degraded but functional; there is a persistent system issue. |
4 | Low | The service is degraded but functional; there is an intermittent system issue. |