Need help with the priority level of your ticket? This quick table outlines how ET Group prioritizes multiple tickets.
| Priority | Name | Description |
| 1 | Critical | Multiple systems are impacted. Team members from various locations are affected. |
| 2 | Major | Single site outage. Multiple team members are affected. Service is degraded but functional. |
| 3 | Medium | The service is degraded but functional; there is a persistent system issue. |
| 4 | Low | The service is degraded but functional; there is an intermittent system issue. |