Service + Support

• How do I add others from my company to important ET Group product updates?
• What type of access does a technician need to my site?
• What do ET Group support programs not cover?
• How do I escalate my ET Group ticket?
• What process does the ET Group Help Desk follow when I submit a ticket?
• How do I submit tickets to ET Group?
• When is the ET Group Help Desk available?
• How to determine the severity level of a service ticket
• How do I submit changes to our MACD?
• Where are the ET Group offices located?