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What type of access does a technician need to my site?

Access to Systems and Equipment

Client agrees to provide ET Group with reasonable access to the Covered Equipment to perform the Services, at a time that is mutually agreeable to both Client and ET Group and is during the Onsite Service Hours. Client shall provide such access for a sufficient time duration, as determined by ET Group, to perform the Services, including troubleshooting, diagnosis, adjustments, and/or repair of the Covered Equipment. Provide all necessary access and permissions to enable ET Group’s on-site resource to perform his or her tasks effectively. Facilitate necessary access, including but not limited to network, account, and physical access, to enable ET Group to perform the necessary work.